Clyne Travel – Terms & Conditions
Last updated: 4 December 2025
Welcome to Clyne Travel (“we”, “us”, or “our”). By booking or using our chauffeur and airport transfer services, you (“the customer”, “you”) agree to the following Terms & Conditions. Please read them carefully.
1. Bookings
1.1 All bookings must be made through our website, phone, or email.
1.2 You are responsible for providing accurate information, including pickup address, date, time, number of passengers and luggage requirements.
1.3 Clyne Travel reserves the right to decline or cancel a booking at any time.
2. Pricing & payment
2.1 Prices are provided at the time of booking and may vary based on distance, time and service type.
2.2 If Clyne Travel is collecting you from a location away from your home address and returning you back home, full payment is required prior to collection — a minimum of 24 hours before your pickup time.
2.3 Payment is preferred by bank transfer, using your booking number as the payment reference.
2.4 Card and cash payments are also accepted and must be made on the outward journey.
3. Cancellations & refunds
3.1 Customer cancellations must be made at least 24 hours before the scheduled pickup time for a full refund.
3.2 Cancellations made within 24 hours of pickup may be charged in full.
3.3 If Clyne Travel cancels a booking due to unforeseen circumstances, a full refund will be issued.
4. Waiting time
4.1 We do not charge waiting time at airports provided the correct flight number is given at the time of booking. If the flight number is incorrect, waiting time will be charged at £30 per hour. We will not confirm a booking until we receive the return flight number.
4.2 For collections from anywhere other than an airport, customers have a 30-minute grace period.
If no contact is made within this time, the driver may leave the pickup location and no refund will be given. Customers are advised to contact the driver as soon as possible if any delays are expected.
5. Delays & missed flights
5.1 Customers must inform Clyne Travel immediately of any delays or changes.
5.2 If you miss your flight or fail to show up at the arranged time without prior contact, the full fare will be charged.
5.3 Clyne Travel is not responsible for missed flights or travel delays caused by traffic, weather or events outside its control.
5.4 Missed flights will not be reimbursed. Clyne Travel accepts no liability.
6. Passenger conduct
6.1 Passengers must always wear seatbelts.
6.2 Smoking, vaping and illegal activities are strictly prohibited in our vehicles.
6.3 Clyne Travel reserves the right to refuse service if a passenger acts in an unsafe or abusive manner.
6.4 Any damage caused to the vehicle will be charged to the customer.
7. Luggage
7.1 Customers must ensure luggage fits safely in the vehicle.
7.2 Clyne Travel is not liable for loss or damage of personal belongings.
7.3 We will confirm the luggage you will be taking at the point of booking. If this changes at any point, you must inform us immediately, as some vehicles have limited luggage capacity. If you fail to notify us and we collect you from an airport and your luggage does not fit, you are responsible for arranging the transport or delivery of any additional luggage.
8. Child seats
8.1 Child seats must be requested at the time of booking.
8.2 Customers are responsible for ensuring the seat is legally suitable for the child.
9. Data protection & privacy
9.1 Clyne Travel collects personal data such as names, email addresses, phone numbers and pickup/drop-off locations solely for booking and service purposes.
9.2 We never sell or share customer data with third parties except where required by law.
9.3 Full details can be found in our Privacy Policy.
10. Liability
10.1 Clyne Travel will always aim to arrive on time, but we are not liable for delays caused by events outside our control (traffic, accidents, weather, road closures).
10.2 Clyne Travel is not responsible for indirect losses such as missed flights, appointments or accommodation.
11. Changes to terms
We may update these Terms & Conditions at any time. Continued use of our service constitutes acceptance of the updated terms.
12. Contact us
If you have any questions, please contact:
Clyne Travel
Email: contact@clynetravel.co.uk
Phone: 07435 028472
Website: www.clynetravel.co.uk