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Terms & Conditions

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Welcome to Clyne Travel (“we”, “us”, or “our”). By booking or using our chauffeur and airport transfer services, you (“the customer”, “you”) agree to the following Terms & Conditions. Please read them carefully.

1. Bookings

  • All bookings must be made through our website, phone, or email.

  • You are responsible for providing accurate information, including:

    • Pickup address

    • Date and time

    • Number of passengers

    • Luggage requirements

  • Clyne Travel reserves the right to decline or cancel a booking at any time.

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2. Pricing & Payment

  • Prices are provided at the time of booking and may vary based on distance, time, and service type.

  • Collections from locations away from your home address returning to your home: full payment is required before collection, a minimum of 24 hours before your pickup time.

  • Payment Methods:

    • Preferred: Bank transfer using your booking number as a reference

    • Also accepted: Card or cash (to be paid on the outward journey)

  • Additional charges (e.g., parking fees, tolls, waiting time) will be added to the final cost.

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3. Cancellations & Refunds

  • Customer cancellations must be made at least 24 hours before the scheduled pickup for a full refund.

  • Cancellations made within 24 hours of pickup may be charged in full.

  • If Clyne Travel cancels a booking due to unforeseen circumstances, a full refund will be issued.

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4. Waiting Time

  • Airport pickups: No charge for waiting time if the correct flight number is provided at booking.

    • If the flight number is incorrect or not provided, waiting time is charged at £30 per hour.

  • Non-airport pickups: Customers have a 30-minute grace period.

    • If no contact is made within this time, the driver may leave the pickup location, and no refund will be given.

    • Customers are advised to contact the driver if delays are expected.

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5. Delays & Missed Flights

  • Customers must inform Clyne Travel immediately of any delays or changes.

  • If you miss your flight or fail to show up without contacting us, the full fare may be charged.

  • Clyne Travel is not responsible for missed flights or travel delays caused by traffic, weather, or other events outside our control.

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6. Passenger Conduct

  • Passengers must wear seatbelts at all times.

  • Smoking, vaping, and illegal activities are strictly prohibited in our vehicles.

  • Clyne Travel reserves the right to refuse service if a passenger acts in an unsafe or abusive manner.

  • Any damage caused to the vehicle will be charged to the customer.

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7. Luggage

  • Customers must ensure luggage fits safely in the vehicle.

  • Clyne Travel is not liable for loss or damage to personal belongings.

  • Luggage Confirmation:

    • We will confirm the luggage you will be taking at the point of booking.

    • If this changes, you must inform us immediately, as some vehicles have limited capacity.

    • If we collect you from an airport and your luggage does not fit due to failure to notify us, you are responsible for arranging transport or delivery of additional luggage

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8. Child Seats

  • Child seats must be requested at the time of booking.

  • Customers are responsible for ensuring the seat is legally suitable for the child.

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9. Data Protection & Privacy

  • Clyne Travel collects personal data (names, email addresses, phone numbers, pickup/drop-off locations) solely for booking and service purposes.

  • We never sell or share customer data with third parties except where required by law.

  • Full details are in our Privacy Policy.

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10. Liability

  • Clyne Travel will always aim to arrive on time, but is not liable for delays caused by events outside our control (traffic, accidents, weather, road closures).

  • Clyne Travel is not responsible for indirect losses such as missed flights, appointments, or accommodation.

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11. Changes to Terms

  • We may update these Terms & Conditions at any time.

  • Continued use of our services constitutes acceptance of the updated terms.

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12. Contact Us

If you have any questions, please contact:

Clyne Travel

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