Privacy Policy

Effective Date
01/05/2024

1. What Data We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Location information
- Any other information you provide through our enquiry forms or phone conversations

2. How We Collect Your Data
We collect personal data in the following ways:
- When you complete an enquiry form on our website
- When you call us directly to make an enquiry or booking
- When you create an account on our website
- When you subscribe to our newsletter
- Automatically via cookies and tracking technologies from platforms such as Google and Facebook

3. How We Use Your Data
We use your information to:
- Respond to your enquiries and provide travel-related services
- Manage your account on our website
- Send booking confirmations and service updates
- Send you newsletters and promotional emails (you can unsubscribe at any time)
- Improve our website and marketing effectiveness through tools like Google Analytics and Facebook Pixel

4. Legal Basis for Processing
Under the UK GDPR, we process your personal data based on:
- Consent - when you subscribe to our newsletter
- Contractual necessity - to respond to enquiries or provide travel services
- Legitimate interests - for business improvement and limited marketing, unless you opt out

5. Sharing Your Data
We do not sell your personal data. We may share it with trusted third parties such as:
- Marketing platforms (e.g., Google, Facebook)
- Email service providers
- IT service providers helping us operate our website
All third parties are required to keep your data secure and use it only for the agreed purposes.

6. How We Protect Your Data
We take reasonable steps to protect your personal data, including:
- Secure servers and encryption
- Limited access to personal data
- Regular data security checks

7. Your Data Rights
As a UK resident, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain types of processing
- Withdraw your consent at any time (for newsletter or marketing communications)
To exercise any of these rights, please contact us at the details below.

8. Cookies and Tracking
Our website uses cookies and similar technologies for functionality and analytics. By using our website, you
consent to our use of cookies. You can manage cookie preferences in your browser settings.

9. How to Contact Us
If you have questions about this policy or wish to exercise your data rights, you can contact us:
Email: contact@clynetravel.co.uk
Phone: 07435 028 472
Address: Swansea, South Wales

10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated
effective date.